Cancellation Policy

RESCHEDULING / CANCELLATION POLICY Appointments may be cancelled or rescheduled up to 2 hours before the scheduled appointment time. Cancellations will receive a one-time promo-code credit toward a future service, valid for 6 months from the date of cancellation. No refunds will be issued. Promo-code credits are non-transferable and may only be used once. BAD WEATHER POLICY For forecasted inclement weather, including rain, fog, high winds, or heavy cloud cover, we strongly recommend rescheduling. If you choose to proceed and weather prevents us from completing the service, a $180 revisit fee will apply to return on another day. If the revisit fee is not paid, only the photos successfully captured during the original appointment will be delivered. The customer is responsible for monitoring the forecast and deciding whether to proceed or reschedule. Saldana Drone Services is not responsible for weather-related interruptions or limitations. For the safety of our equipment and to ensure the best possible results, we reserve the right to reschedule an appointment due to weather or other unforeseen circumstances. NO-CALL / NO-SHOW POLICY Failure to provide property access, failure to be present when required, or failure to notify us in advance that access will not be available will be considered a No-Call/No-Show. The appointment will be cancelled with no refund or credit issued. The same policy applies when an incorrect or incomplete property address is provided. ALL SALES FINAL / NO REFUNDS OR COMPLIMENTARY REVISITS All sales are final. No refunds, credits, or complimentary revisits will be provided after a service has been completed. Customers are responsible for ensuring that all requested services can be completed during the scheduled appointment. PROPERTY PREPARATION & CUSTOMER RESPONSIBILITY The customer is responsible for ensuring the property is fully prepared and photo-ready before the scheduled appointment time. This includes cleaning, decluttering, organizing, opening blinds/curtains, turning on lights, removing unwanted items, and arranging furniture and décor. Saldana Drone Services does not provide cleaning, decluttering, furniture moving/rearranging, or personal-item removal. Due to our scheduled appointments and commitment to staying on time, the photographer is not required to wait for a property to be prepared after arrival. Any preparation delays may reduce the time available for photography.

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